The partnership brings a new level of ease to travellers
Airport experience solutions provider Collinson International has partnered with Sompo Insurance Thailand (Sompo) for Sompo Smart Delay.
Sompo Smart Delay brings a new level of ease to travellers, providing Sompo customers in Thailand instant access to over 1,600 airport lounges and travel experiences globally, making flight delays less stressful for travellers.
With the seamless integration of Collinson International’s SmartDelay solution into Sompo’s platform, Sompo TravelJoy, single and annual trip policyholders will be able to redeem access to airport lounges and travel experiences as soon as a flight delay occurs.
Eligible policyholders will automatically be sent a digital lounge access voucher, through which they can easily redeem their real-time travel benefit.
A vital partnership
According to Sompo chief executive Aditya Vardhan Tibrewala, this new partnership with Collinson International is a strategic leap forward in redefining the future of travel insurance.
Tibrewala said: “As the first Sompo entity to pioneer the innovative Sompo Smart Delay feature, we’re proud to lead this initiative that will soon be expanded across other Sompo entities in the Asia Pacific region. By offering exclusive perks like Sompo Smart Delay, we’re not just positioning Sompo Thailand as a trailblazer in the industry, we’re setting a new standard for the entire travel insurance in the Thai market to deliver an unparalleled travel experience. Collinson International’s global reach, strategic expertise, and innovative approach to customer benefits make them the perfect partner to elevate our offerings. Together, we’re excited to redefine what it means to be a travel insurance provider and deliver exceptional value to our customers.”
Collinson’s global chief commercial officer and executive chair for the Asia-Pacific Todd Hancock added: “With our recent research revealing that travellers in Thailand greatly value airport lounge access, particularly during the event of a flight delay, we are confident that our partnership with Sompo will provide a convenient and accessible solution that will alleviate travel stress and provide their valued customers a place to unwind and relax at the airport; enabling them to enjoy their upcoming travel with peace of mind. We look forward to welcoming eligible Sompo policyholders to our vast network of airport lounges and travel experiences internationally.”