Singapore Airlines (SIA) has updated its travel waiver policy.
Customers who purchased an SIA or SilkAir ticket on or before March 15, 2020, for travel up to November 30, 2020, can now keep the full value of the unused portion of their tickets as flight credits.
These can be used to book their new travel up until December 31, 2021. The carrier is also waiving no-show and rebooking fees.
Bonus flight credits
SIA has been awarding bonus flight credits to its customers who choose to retain their tickets as flight credits.
“This is our way of thanking them [customers] for their support during this challenging period,” said the carrier.
Singapore’s national carrier said only its customers holding adult fare tickets are eligible for bonus flight credits. This means infant or child tickets as well as customers holding partially flown tickets are not eligible for bonus flight credits.
If the customer’s eligible ticket contains a combination of cabin classes, the bonus flight credits will be based on the higher cabin class, said the carrier.
Passengers will receive the following bonus flight credits when making a new booking, according to SIA:
Economy Class: USD50
Premium Economy Class: USD70
Business Class: USD140
Suites / First Class : USD350