Malaysia Airlines introduces new safety measures at its lounges

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Malaysia Airlines says it has adopted enhanced safety and health measures at its Golden Lounges to help “boost its guests confidence in travel”.

The carrier had an inspection at its Golden Lounges at KL International Airport, in collaboration with the Ministry of Health of Malaysia (MOH). The inspection was held to ensure that all the necessary Covid-19 related safety measures outlined are in accordance with guidelines set by the authorities before the reopening of its domestic lounge on July 8 this year, the airline said in a statement.

“Covid-19 has changed the face of travel as we know it. As an airline that cares, we are continuously listening to the voice of our passengers and doing everything we can to address their expectations and demands, without compromising on the safety, security and hygiene aspects,” said Malaysia Airlines’ group chief operations officer, Ahmad Luqman Mohd Azmi.

The airline says it will be adopting the following safety measures:

• Contactless registration and temperature scanning;

• Hand sanitisers at “all critical locations” within the lounge;

• Social distancing seating arrangements and capacity monitoring;

• Digital food and beverage ordering solution via QR code as well as ‘grab & go’ pre-packed light meals;

• Adoption of heightened hygiene protocols at prayer rooms, family and nap rooms

The carrier said it is also exploring the possibility of replacing hardcopy media with digital options and to also feature safety videos and reminders on the overall health and safety etiquette expected from all guests during their stay in the lounges.