To minimise Covid-19 infection risks to passengers, as mandatory under protocols announced by the central government, Indira Gandhi International Airport will offer the first-of-its-kind contactless food orders when operations resume on May 25.
The airport will partner HOI, an app that helps travellers navigate airports, to safely order and pick up meals before the flights. Contactless food ordering and payment services are unique features of the HOI app. It promises to provide the enhanced safety features necessary while traveling during the pandemic.
Officials said that carrying food from home could lead to tedious check processes at a time when the passengers’ focus should be to catch flights on time. The HOI app is helpful, therefore, in identifying food outlets at the terminal for orders via smartphones. Payments too can be similarly processed. It will optimise the travellers’ wait times at the food courts because orders and payments can be done before the passenger reaches the airport.
Officials said that passengers can download the app on their Android or iOS device, sign up and add their flight details. For contactless orders, passengers have to scan the QR codes at the outlets or directly go to the app’s web catalogue, add their choice of meals to the cart, pay online and pick up their order. The user can choose either the eat-in option or collect-at-outlet alternative for their meals.
Apart from contactless food ordering, the app has other useful features, such as real-time flight status alerts, boarding gate and belt information, airport facility information, time to gate and waiting estimates and information about the weather at the destination.
“Passenger experience is prime to us even at this challenging time. As social distancing has become the new normal due to the pandemic, we have taken many initiatives to enhance passenger safety and comply with Covid-19 safety measures and adopted a unique platform to extend contactless solutions to the flyers,” explained the spokesperson of GMR Airports Ltd, the airport developer. The same model is being installed at the Hyderabad airport too.
The spokesperson added, “HOI app comes with a comprehensive feature that lets the passenger enjoy contactless food service at the airport. Besides food and beverages, passengers can also discover retail stores and other facilities available at the Delhi and Hyderabad airports. Further, this app enables users to get connected to the airport Wi-Fi with its One Touch Free Wi-Fi feature and download content in a jiffy.”