Accor Group Update: 4,500 Closed Hotels

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Accor on Wednesday released an update on how the hotel group is doing during this global pandemic, and it doesn’t look good.

While Hilton, Hyatt, and Marriott have anywhere between 15% to 30% of their hotel closed, the number with Accor stands at 62% or 90% (depending on what part of released information you believe).

You can access Accor’s page for coronavirus policies here.

READ MORE: Accor ALL Rate & Bonus Points And Miles Promotions

Accor’s Release:

Download (PDF, 353KB)

Here’s the presentation:

Download (PDF, 1.83MB)

Accor’s previously announced Coronavirus policies:

Accor’s lacking Covi-19 reservation cancelation refund policy.

Accor Updates Coronavirus (COVID-19) Cancellation, Refund & Credit Voucher Policy (April 10, 2020)

Accor Updates Coronavirus (COVID-19) Cancellation, Refund & Credit Voucher Policy (April 6, 2020)

Accor Updates Coronavirus (COVID-19) Cancellation, Refund & Credit Voucher Policy

Accor is offering ALL members a status boost due to coronavirus pandemic.

Accor Live Limitless Status Boost Euros & Nights For 2020

Accor Live Limitless Status Boost Points & Nights For 2020 Have Posted

Accor Live Limitless members in Greater China will get 12 month-long status extension.

Accor Live Limitless Greater China 12-Month Status Extension


There is at least one inconsistency on the slides and the text. The text states that 62% of Accor’s hotels are closed as of April 22, 2020, while the presentation claims that 90% are closed or closed for booking. Can 28% of the hotels be open while not accepting reservations? That would be 1,400 properties.

Accor strongest markets in Europe are in countries hardest hit with the Covid-19, and hence the very high percentage of hotels non-operating.

It is unclear when all the travel bans and restrictions are lifted. It could be that most will be in place through 2021, until we have an effective vaccine or have reached herd immunity with infections.

I find it ironic that while 90% of the hotels are closed, the group tries to force consumers to accept credit notes instead of refunds for their non-honored reservations.