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No-frills airlines AirAsia on Friday issued a new travel advisory the airline is now offering more flexible travel options for all existing AirAsia flight bookings with departures until 30 June 2020.
All AirAsia customers with existing flight bookings made on or before 17 April 2020 with a departure date between 23 March and 30 June 2020 will now be able to select from a range of extended flexibility options for future travel.
All eligible customers can now select from the following flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com
- Unlimited flight change:Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR
- Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
The above guest information is only applicable for direct online bookings made via airasia.com. For group bookings or those made with travel agents, kindly refer to your respective booking agent for further assistance.